Verint Workforce Management – Agent Performance – Setup

Setup in Cyclr Console

Go into your Cyclr Console:

1. Go to Connectors > Application Connector Library.
2. Use the search box to locate the Verint Workforce Management – Agent Performance Connector.
3. Select the Pencil button.
4. Select the Settings tab.
5. Enter the below values:

Property	Description
Client ID	The Application ID that was assigned to your app.
Client Secret	The client secret generated for your app.
Domain	The domain to be accessed.

6. Select Save Changes.

Note: If you leave these values blank, they must be provided each time the Connector is installed.

Cyclr Connector Installation

When installing a Verint Workforce Management – Agent Performance Connector, the following values must be provided:

Property	Description
Azure Tenant	The directory tenant the application should operate against. Can be supplied in either GUID or domain-name format.
Environment	The environment to target.
Data Source	The data source to target.