Remote Setup in TOPdesk – performed by your customer
Creating an Application Password
In order to authenticate a TOPdesk Connector, your customer will need to:
- Log in to TOPdesk.
- Go to “User Settings” via the Operator Menu in the top right of TOPdesk.
- Select “Add” in the Application passwords block.
- Enter a Name, select an expiry date and click “Create”.
- The new password will then be shown, but only once so must be copied then so it can be used when authenticating the Connector later.
Cyclr Connector Installation
When installing the TOPdesk Connector, Cyclr will prompt for the following values:
| Property | Description |
|---|---|
| Username | Required The Username of the TOPdesk account to be accessed. |
| Application Password | Required The Application Password of the TOPdesk account to be accessed. |
| Domain | RequiredThe Domain to make calls to, e.g.:uktopdesktrial1.topdesk.net |