Introduction
ServiceNow is a workflow-driven platform that unifies sales, order management, customer service and field service.
This guide gives details on how to obtain authentication details from ServiceNow, create as well as how to install a ServiceNow Connector.
Setup & Authentication
The Cyclr ServiceNow Connector provides the following authentication types, allowing you to decide which is appropriate for your use-cases:
OAuth 2.0 Password Credentials
Remote Setup in ServiceNow – performed by your customer
Configure an “OAuth 2.0 Password Credentials” application to obtain a Client ID and Client Secret.
See this ServiceNow Community article on how to do this.
Partner Setup in Cyclr Console
As the OAuth application is created by each of your customers within their ServiceNow instances, you would typically leave your Cyclr Console’s ServiceNow Connector entry in Connectors > Application Connector Library blank so that all the values are provided each time the Connector is installed.
Cyclr Connector Installation
When installing a ServiceNow Connector, the following values are used:
| Property | Description |
|---|---|
| Client ID | The Client ID of the ServiceNow application. |
| Client Secret | The Client Secret of the ServiceNow application. |
| Username | The ServiceNow username to connect as. |
| Password | The password of that user. |
| ServiceNow Instance | The domain of the ServiceNow Instance. For example, if the ServiceNow instance URL is this: https://myInstance.service-now.comOnly enter this: myInstance |
OAuth 2.0 Client Credentials
Note: To use the “OAuth 2.0 Client Credentials” authentication type, the ServiceNow instance must be using the “Washington DC” release or later.
Remote Setup in ServiceNow – performed by your customer
Configure an OAuth 2.0 Client Credentials application to obtain a Client ID and Client Secret.
See ServiceNow’s documentation on how to do this.
Partner Setup in Cyclr Console
As the OAuth application is created by each of your customers within their ServiceNow instances, you would typically leave your Cyclr Console’s ServiceNow Connector entry in Connectors > Application Connector Library blank so that all the values are provided each time the Connector is installed.
Having configured an OAuth 2.0 Client Credentials application within ServiceNow to obtain a Client ID and a Client Secret, go into your Cyclr Partner Console:
Cyclr Connector Installation
When installing a ServiceNow Connector, the following values are used:
| Property | Description |
|---|---|
| Client ID | The Client ID of the ServiceNow application. |
| Client Secret | The Client Secret of the ServiceNow application. |
| ServiceNow Instance | The domain of the ServiceNow Instance. For example, if the ServiceNow instance URL is this: https://myInstance.service-now.comOnly enter this: myInstance |
Basic
Cyclr Connector Installation
When installing a ServiceNow Connector, the following values are used:
| Property | Description |
|---|---|
| Username | The ServiceNow username to connect as. |
| Password | That user’s password. |
| ServiceNow Instance | The domain of the ServiceNow Instance. For example, if the ServiceNow instance URL is this: https://myInstance.service-now.comOnly enter this: myInstance |