Introduction
This guide explains how to obtain authentication details from Gladly, as well as installing a Gladly Connector.
Setup & Authentication
Overview
Your customer’s setup:
- Provide their “Agent Email Address” when installing the Connector.
- Provide the API Key when installing the Connector.
Remote Setup in Gladly – performed by your customer
Your customer should go to their Gladly account and generate a new API Access Token (API Key) by selecting Settings > App Developer Tools > API Tokens > Create New
Cyclr Connector Installation
When installing the Gladly Connector, the following values are used:
Agent Email Address: Your customer’s email address used for their Gladly account
API Key: An API Token created in your customer’s Gladly account.
Organization: The Organization name used by your customer when setting up their Gladly account, it will form part of the URL https://<Organization>.Gladly.com (often referred to as a Sub-Domain)
Environment: Your customer will select from either production or sandbox environment, this forms the Domain section of the URL: https://myOrganization.<Environment>/Api this will be either gladly.com for production or gladly.qa for sandbox