Genesys Cloud setup

To connect with Cyclr, you need a valid set of Genesys Cloud Client credentials.

For more information on how to create client credentials, see the Client Credentials chapter of the Genesys Cloud Authorization Guide.

Cyclr Setup

Cyclr asks you for the below values when you install the Genesys Cloud connector into an account:

PropertyDescription
Client IDThe Client ID of your Genesys Cloud application.
Client SecretThe Client secret of your Genesys Cloud application.
Base URLThe Base URL of your Genesys Cloud Account including the https protocol. For example, https://api.mypurecloud.com.